Change Management Toolkit

A toolkit course designed to help you navigate change in your organisation.

We’ll look at some useful tools for managing change, how to develop a change strategy, and how to get a buy in for your planned change from your team.

Have a look at our other Toolkit courses here.

Introduction: The Nature of Change

Change is a key part of life, and it’s certainly a key part of business. It’s a constant, and the only thing you can be certain of is that it’s going to happen. The way you deal with change is important if you’re going to make that change a success. We’ve done a lot of work looking at different ideas around change and have come up with a process that works really well. In this chapter, we’ll introduce you to that process.

Chapter 2: Developing a Change Strategy

In this chapter we’ll look at developing a strategy for change, and what you need to consider when implementing change in an organisation. What’s the impact the change is going to have on your organisation? What’s the purpose of the change and what are you hoping to achieve? We’ll answer these questions, along with lots more, in this session.

Chapter 3: Getting a Buy-In to Your Change

Once you’ve got a strategy in place, you need to sell this change to your team and get them to buy in. If they’re bought in, implementing this change will be easy – if they’re not, you’ll struggle and you likely won’t achieve everything you’re hoping to. In this chapter we’ll look at ensuring your team is on board, and your change is a success.

Here are some useful sessions on effective communication that will help you get your organisation on-side.

Next steps

Now that you’ve learned effective ways to manage change, why not try another of our Toolkit courses?

For more support dealing with change on a business and personal level, have a look at our Evolve or Die course. It’ll walk you through the process of taking your life or business to the next level and give you useful exercises and a fail-safe timeline for achieving your goals.

Welcome to the Mentor’s Toolkit

A short, focused course designed to help you become a great mentor.

What does it mean to be a good mentor? In this`Toolkit course, we’ll answer that question, and give you a solid framework for becoming a really good mentor, along with some essential mentoring skills.

If you enjoy this course and would like to learn more on a related topic, try our Professional Coach Course.

Introduction

Thanks for joining me on The Mentor’s Toolkit. In the introduction we’ll look at what being a mentor really means, the difference between being a coach, counsellor and mentor, and some processes to help you become a more effective mentor.

Download the audio version of this introduction

Active Listening

In this chapter, we’ll look at the difference between active and passive listening, and how you can use active listening to help you become a supportive mentor.

Download the audio version of ‘Active Listening’

Question Types

One of the best ways of getting information from people is asking questions. In this chapter, we’ll learn how to use questions effectively, in the right situations, to help the person you’re mentoring.

Download the audio version of ‘Question types’

Goal Setting

As a mentor, you’ll often be required to help the person you’re mentoring set and achieve goals. In this session, we’ll look at some useful processes for goal setting.

Download the audio version of ‘Goal setting;

Building Rapport

Establishing a good connection between yourself and the person you’re mentoring will help you – and them – get the most out of the work you do together. That’s where rapport comes in: in this session, we’ll look at the importance of rapport and how to build it effectively.

Download the audio version of ‘Rapport’

Giving and Receiving Feedback

Lots of people find giving feedback difficult, and often we tend to give more negative feedback than positive. In this chapter, we’ll look at how to deliver feedback in a structured way.

Download the audio version of ‘Structured Feedback’

Using Metaphor

Telling stories is a really effective way to get your point across, or to lead someone you’re mentoring to a conclusion without being too direct. In this chapter we’ll look at using metaphor, or story-telling, to make you a more effective mentor.

Download the audio version of ‘Metaphors’

Next steps

Now that you’ve learned how to become a great mentor, you might like to try our Professional Coach Course.

If you’d like to go more in-depth and learn to change your behaviour to get the most out of your life, or work towards big personal or professional goals, have a look at the NLP Business Practitioner course. The Business Practitioner is a group course that runs over 10 two-hour sessions, and will help you understand the way you and others think and behave, so you can get the most out of every interaction.

NLP Business Practitioner Course

An in-depth course designed for anyone who’d like to get better at what they do, and work towards personal or professional goals.

This course is for anyone who’d like to develop their leadership, motivation, goal setting, selling, buying, presenting, performance management, confidence, stress management or communication skills – to name a few.

Planning a career change? If you’d like to learn how to become a coach, try our How to Become a Professional Coach course.

Useful Tools Before You Start

In this chapter I’ll provide you with some useful tools to help you as you complete the NLP Business Practitioner course.

Click here to download the course manual, with notes on each of the course chapters and exercises for you to complete.

Download the Business Practitioner Course Manual

Here you can download the Learning Log. Use this to record your learning throughout the course: which NLP techniques you’ve put into practice and how you found the process.

Download the Learning Log

The ANKI App is a really useful tool for learning course information; use it to create flashcards and test yourself. Here’s how it works.

What is NLP?

In this first chapter, we’ll look at the background of NLP: what it is, how it works, and how you can use it to help you become a better communicator and get better at what you do.

Download the audio version of ‘What is NLP?’

Perception and Reality

Conscious and Unconscious

In this session we’ll look at the difference between the conscious and unconscious mind, and how this understanding can empower you to take control of your thoughts and actions. What are some actions you carry out unconsciously? How could bringing these into your conscious mind help you?

Download the audio version of ‘Conscious and Unconscious’

Next, we’ll look at the difference between perception and reality. We’ll examine the way our background and other factors affect the way we perceive situations: why do some people have different interpretations of the same situation? How can that understanding help us become a more compassionate, empathetic and effective leader?

Understanding Perception and Reality

Download the audio version of ‘Understanding Perception and Reality’

Belief Systems

In this chapter we’ll look at the belief systems loop, and how beliefs affect behaviour. When you understand the beliefs that underpin someone’s behaviour, you can more easily empathise with them, negotiate more easily and build better rapport.

Download the audio version of ‘Belief Systems’ Download the Belief Systems Homework Exercise

Effective Communication

In this session, we’ll look at effective communication, and how to do it well.

Download the audio version of ‘Effective Communication’

Key Processes

Now we’re going to look at some of the key processes that are fundamental to NLP that are essential to communicating and influencing well; including pacing and leading and rapport.

Download the audio version of ‘Key Processes’

Rapport

Being able to understand your team’s drivers, challenges and needs is really important when it comes to good leadership. In this video, we’ll look at some tools for putting yourself in someone else’s shoes and how that can inform the way you work as a leader.

Download the audio version of ‘Rapport’ Download the homework exercise on Rapport

Representational Systems

Representational systems are the way we interpret the world and our experiences inside our head: you remember the way a memory felt, smelled, looked or sounded. When you can work out other people’s representational systems, you can find the best way to communicate them using their rep system.

Download the audio version of ‘Representational Systems’ Download the homework exercise for Representational Systems Download the Preferred Representational Systems Questionnaire

Eye Accessing Cues

In this chapter, we’ll build on what we learned in the chapter on Representational Systems, and how you can use eye accessing cues to understand which Rep Systems an individual tends towards.

Download the audio version of ‘Eye Accessing Cues’ Download the Eye Accessing Cues exercise

The Presuppositions of NLP

The presuppositions of NLP are the concepts that form the core of NLP: they are a set of beliefs that allow us to understand people, empathise, and build rapport.

Download the audio version of ‘Presuppositions of NLP’ Download the homework exercise on the presuppositions of NLP

Goal Setting: Well-Formed Outcomes

Being able to set, and more importantly, achieve your goals is essential in getting where you want to be. In this chapter I’ll give you an exercise that’s proven incredibly effective when it comes to achieving your goals on time.

Download the audio version of ‘Well-Formed Outcomes’ Download the homework exercise on Well-Formed Outcomes

Perceptual Positions

Being able to ‘put yourself in someone else’s shoes’ is an essential skill when it comes to understanding the person you’re negotiating with. This exercise will help you do that effectively, whether it’s your audience, a colleague, a friend or a business associate.

Download the audio version of ‘Perceptual Positions’

Anchoring

Next we’ll look at the NLP technique anchoring. This is a useful way to access a desirable state at any time, whether that’s feeling calm when you’re stressed, feeling confident if you’re about to give a presentation, or feeling resourceful when you need to.

Download the audio version of ‘What is anchoring?’
Download the audio version of ‘Setting an anchor’
Download the audio version of ‘Covert Anchoring’
Download the audio version of ‘Chaining and Collapsing Anchors’
Download the audio version of ‘Demo – Setting an Anchor’

Submodalities

In this chapter, we’ll expand on what we learned about representational systems, and how we can use submodalities to change attitudes to various activities and processes.

Download the audio version of ‘Submodalities’

Introduction to Language Patterns

Have you ever said something to someone, only to have them completely misunderstand what you meant? In this chapter we’ll look at why that happens, and how we can use this knowledge to communicate clearly with others.

Download the audio version of ‘Introduction to Language Patterns’

The Meta Model

In this session I’ll introduce you to the Meta Model, a language pattern model designed to help you challenge non-specific language and understand what people really mean when you’re talking to them, to give you a better outcome in all your interactions.

Download the audio version of ‘The Meta Model’ Download the homework exercise for The Meta Model

The Milton Model

Now we’re going to look at the Milton Model, another language pattern. The Milton Model provides a way to use non-specific language to allow you to be more persuasive and lead the person you’re talking to towards a desirable outcome – or just to get someone to see a different side to an argument.

Download the audio version of ‘The Milton Model’ Download the homework exercise for The Milton Model

Metaphors

Telling stories is one of the most powerful ways to keep your audience engaged and to speak persuasively. In this chapter we’ll look at how you can use metaphors, or stories, to their best effect.

Download the audio version of ‘Metaphors’ Download the homework exercise for Metaphors

Chunking

In this session we’ll look at chunking. You can either chunk up, into bigger ideas or more abstract concepts, or chunk down into detail. You can use this technique to influence people’s choices – here’s how.

Download the audio version of ‘Chunking’

Strategies

In NLP, we model the processes successful people use to achieve the things they want. In this session, we’ll look at how that process works, and how you can model the behaviour of people who are successful at what you’re trying to achieve. It’s also a great way of influencing someone’s buying process.

Download the audio version of ‘Strategies’ Download the homework exercise for Strategies

Next steps

Now that you’ve completed the NLP Business Practitioner course, you might like to move on to the NLP Master Practitioner course. The Master Practitioner course is designed to develop the concepts and techniques you learned in this course further: you’ll learn how to put these ideas into practice and how to get real results from the things you’ve learned. The Master Practitioner course is where lots of our delegates see real change happen in their lives; if you’ve got big plans or goals (career or personal), this course will help you get there.

You can also have a look at our shorter, more targeted courses on topics like Time Management, Stress Management or Having Difficult Conversations.

How to Become a Professional Coach

An in-depth course designed for anyone looking to become a successful professional coach.

If you’ve ever wanted to either be a professional coach, or utilise really strong coaching skills in your leadership role – this is the one for you. This will take you through a comprehensive list of NLP-based skills, thought processes and models to help you excel as a coach.

If you’d like to improve your leadership skills, either as a coach or in your own job role, try our Leading Teams in a Flexible Working Environment course.

Introduction

Thanks for joining me on my Professional Coach Course. In this video we’ll start by looking at exactly what a coach is, and what a coach does: how you can facilitate lasting change in your coaching clients and help them achieve their goals.

Download the audio version of ‘Introduction’

Here you can download the course manual: you can either keep it as a PDF to read on your computer or tablet, or print it out.

Download the course manual

Some Core Beliefs and Concepts

In this chapter we’ll start by looking at some of the core concepts of NLP, and how you can use them to become an effective and successful coach.

The Presuppositions of NLP

Download the audio version of ‘Presuppositions of NLP’

Values

Download the audio version of ‘Values’

Roger’s Core Conditions

Download the audio version of ‘Roger’s Core Conditions’

The First Session

In this chapter you can download some useful examples of the documentation you’ll need to get started: a sample Coaching Contract and a sample Intake Questionnaire.

Download the sample Coaching Contract Download the sample Intake Questionnaire

Core Coaching Skills

In this chapter we’ll look at some of the essential skills required for working as a coach: building rapport, active listening and asking constructive questions.

Rapport

Download the audio version of ‘Rapport’

Active Listening

Download the audio version of ‘Active listening’

Question Types

Download the audio version of ‘Question types’

Challenging – The Meta Model

Download the audio version of ‘Challenging’

Some Really Useful Tools

In this chapter, we’ll cover some really useful tools to have in your coaching toolbox. These are exercises you can use with coaching clients to help them set goals (and achieve them), uncover and unpick habits that aren’t serving them, or access a particular state (like feeling calm and confident).

Goal Setting and Well-Formed Outcomes

Download the audio version of ‘Goal setting’

Strategies

Download the audio version of ‘Strategies’

What is Anchoring?

Download the audio version of ‘What is anchoring?’

Setting an Anchor

Download the audio version of ‘Setting an anchor’

Metaphors

Download the audio version of ‘Metaphors’

Perceptual Positions

Download the audio version of ‘Perceptual Positions’

The GROW Model

Download the audio version of ‘The GROW model’

Coaches’ Responsibilities

Being a coach is a really important and fulfilling job – and that means that there are certain responsibilities that come along with the role. In this chapter we’ll break down those responsibilities and how you can make sure you’re fulfilling them.

Download the audio version of ‘Coaches’ responsibilities’

Next steps

Now that you’ve learned the essentials to becoming a professional coach, you might like to join one of our more involved courses, like the NLP Business Practitioner (or the Personal Transformation course, if you’ve already completed the Personal Growth or Business Practitioner course). The Business Practitioner or Personal Growth courses are designed to help you achieve the life you want: you’ll set goals (professional or personal) and learn how to achieve them, learn new techniques that really work for communicating and interacting with others, among lots of other useful tools.

If you would like to try a shorter, more focused course, have a look at our Stress Management Toolkit, Resilience Toolkit and Time Management Toolkit.

How to Lead a Team in a Flexible Working Environment

An in-depth course designed for anyone in a leadership role, especially if you’re managing a remote-working or flexibly working team.

The purpose of this course is to help you become a better leader – whether that’s a leader of a remote team or a face-to-face team. You’ll learn the difference between leading and managing and fill your leadership toolbox up with practical tools you can put to work straight away.

If you’d like to get better at staying calm and managing stress, try our Stress Management Toolkit.

Introduction – Why Leadership? Why Flexible Working?

An introduction to this leadership course. We’ll be focusing on leading teams in a flexible working/hybrid working/remote working environment, but the course is suitable for anyone in a leadership role.

Download the audio version of ‘Introduction’

Before we get started, download and fill in this Leadership Questionnaire, designed to help you understand your leadership style.

Download the Leadership Questionnaire

What is Leadership?

In this session we’ll look at some examples of great leadership, what makes them good leaders, and how you can model those behaviours yourself to get the same results.

Download the audio version of ‘What is leadership?’

Some Leadership Theories

In this chapter we’ll look at some leadership theories, such as situational leadership and action-centred leadership, and how you can use these ideas to become a better, more effective leader.

Download the audio version of ‘Some leadership theories’

Do you know the difference between management and leadership? We’ll compare ‘management behaviour’ and ‘leadership behaviour’, and how understanding the distinction can help you manage your team.

Download the audio version of ‘Management or leadership’

Leading Remotely

One of the things the pandemic taught us was that it is possible to lead a team effectively while working remotely. In this chapter, we’ll look at the difference between leading face-to-face and leading remotely, and some top tips for anyone leading a remote team.

Download the audio version of ‘How is leading remotely different?’

Transformation and Outcomes-Based Leadership

In this session, we’ll look at goal-setting and a helpful process for setting goals and achieving them.

Download the audio version of ‘Outcome setting’

In this video, we’re exploring transactional vs transformational leadership. We’ll look at some of the assumptions commonly made about leadership, and how to lead in a transformational way.

Download the audio version of ‘Transformational leadership’

Developing an Effective Team

How would you define an effective team? What makes a team? In this chapter, we’ll look at what you can do to develop an effective team that’s productive, happy and easier to lead.

Download the audio version of ‘Developing an effective team’

In this video, we’ll look at team roles (including Belbin roles), and how to balance a team in the most effective way.

Download the audio version of ‘Team roles’

Motivating Individual Team Members

Being able to understand your team’s drivers, challenges and needs is really important when it comes to good leadership. In this video, we’ll look at some tools for putting yourself in someone else’s shoes and how that can inform the way you work as a leader.

Download the audio version of ‘Putting yourself in your team member’s shoes’

Next we’re going to look at the way our background and other factors affect the way we perceive situations: why do some people have different interpretations of the same situation? How can that understanding help us become a more compassionate, empathetic and effective leader?

Download the audio version of ‘Understanding perception and reality’
Download the audio version of …

In this video, we’ll explore the idea that people are essentially motivated in two ways: either towards (goal-focused), or away from. We’ll look at how you can use this concept to motivate your team.

Download the audio version of ‘Introduction to motivation’

In this session we’ll look at another motivation theory: McGregor’s Theory X and Theory Y. Before starting the video, download and fill out the ‘Assumptions About People at Work’ questionnaire.

Download the audio version of ‘Theory X and Theory Y’ Download the Assumptions About People at Work questionnaire

Next, we’ll look at another motivation theory: Herzberg’s Theory of Motivation. Before you get started, download and fill in the questionnaire on Motivation Factors.

Download the audio version of ‘Herzberg’s motivation factors’ Download the Motivation Factors PDF.

Structured Feedback

Learning to give feedback effectively is an essential part of being a good leader. In this video, we’ll look at feedback, why it’s important, and the benefits.

Download the audio version of ‘Why give feedback?’

In this video, I’ll show you something really useful: how to give negative feedback in a non-judgmental, structured way.

Download the audio version of ‘Structured feedback’

Delegation

In this chapter, we’ll look at delegation. What is it, how to decide who to delegate to, how to effectively delegate and a useful exercise for practicing this skill.

Download the audio version of ‘Delegation’ Download the blank Delegation Plan PDF

Effective Communication

In the final session of this course, we’re going to look at effective communication, and how to do it well.

Download the audio version of ‘Effective communication’

Next steps

Now that you’ve learned how to become an effective leader, whether that’s face-to-face or remotely, you might like to try one of our Toolkit courses. The Toolkit courses are short, focused courses on topics like Presenting & Public Speaking, Stress Management, and Prioritising Your Workload.

If you’d like to go more in-depth and learn to change your behaviour to get the most out of your life, or work towards big personal or professional goals, have a look at the NLP Business Practitioner course. The Business Practitioner is a group course that runs over 10 two-hour sessions, and will help you understand the way you and others think and behave, so you can get the most out of every interaction.

How to Give and Receive Feedback

A 10-minute focused microlearning course designed to help you give and receive feedback effectively and constructively.

Feedback is crucial to helping people and relationships develop. In this microlearning course you’ll learn how to give and receive feedback in a non-judgemental, objective way (possibly the most important thing you will learn).

Have a look at our other Microlearning courses here.

Giving and Receiving Feedback

Got 10 minutes? This microlearning course is designed to fit into your down-time. It’s designed to give you practical methods for delivering and receiving feedback in a way that ensures both sides come out of the discussion happy: essential for workplace conversations and really useful for personal conversations too.

Download the audio version of ‘Giving and receiving feedback’

Next steps

Now that you’ve learned how to give and receive feedback effectively, why not try another of our microlearning courses?

If you’d like to get better at what you do, have a look at our NLP Business Practitioner course. It’s designed to give you presenting, goal-setting, selling, negotiating and communication skills that you can put into practice in any career. Many of our delegates find that the course has a positive effect in their personal lives too, and that after completing the course they’ve made real steps towards achieving the lifestyle they really want to live.