This introductory session takes the form of a discussion between Martin Crump and Chris Turner on civility. Chris shares a story about how easily we can misunderstand each other, some examples of the benefits of civility, and how to create an environment where people feel able to contribute and share ideas. The session finishes off with a summary of what you’ll get out of the full Civility Builds Excellence course.

If you enjoyed this free introductory chapter and you’d like to learn more, take a look at our longer course, Civility Builds Excellence.

The course is a great foundation and introduction to civility, and the massive impact it can have on performance, team happiness, productivity, customer experience and an organisation’s bottom line.

If you’d like to put what you’ve learned into practice in your team or workplace, we offer in-person training and coaching designed to integrate civility into your operations long-term.

Chris has years of experience delivering civility training in a healthcare setting through his initiative Civility Saves Lives with incredible results. Martin has over 30 years’ experience in corporate coaching and training, working with organisations of all shapes and sizes on leadership, strategy and communication skills.

Get in touch to enquire about civility training for your organisation, or if you’ve got any questions about this or any other course.

Active listening – as opposed to passive listening – shows the person you’re listening to (whether they’re presenting, in a group, or you’re having a one-on-one discussion) that you’re engaged, interested, and taking in what they’re saying. If you’re having an important conversation, showing you’re actively listening will make the other person feel more positive about the discussion – which means a better outcome all round.

Now that you’ve learned how to be an active listener, why not try another of our microlearning courses?

We’ve got courses on giving and receiving feedback, effective leadership for managers, and assertiveness, which can be used in a business setting but are also great for personal development.

To talk to us about putting together a package of business coaching and training, including online content like this, get in touch.

If you’d like to get started with one of our short courses, take a look at our microlearning courses. They’re short, focused 10-minute courses on useful topics like how to prioritise your workload.

If you’d like something more in-depth, have a look at our Toolkit courses. These courses are split into modules that you can complete on your own time, and focus on useful topics like time management, managing stress and presenting and public speaking.

If you’d like more help with getting your life in balance, why not try our 10-minute microlearning course on how to prioritise your workload?

If you’d like something more in-depth, have a look at our Toolkit courses. These courses are split into modules that you can complete on your own time, and focus on useful topics like time management, managing stress and presenting and public speaking.

Got 10 minutes? This microlearning course is designed to fit into your down-time. It’s designed to give you practical methods for delivering and receiving feedback in a way that ensures both sides come out of the discussion happy: essential for workplace conversations and really useful for personal conversations too.

Now that you’ve learned how to give and receive feedback effectively, why not try another of our microlearning courses?

If you’d like to get better at what you do, have a look at our NLP Business Practitioner course. It’s designed to give you presenting, goal-setting, selling, negotiating and communication skills that you can put into practice in any career. Many of our delegates find that the course has a positive effect in their personal lives too, and that after completing the course they’ve made real steps towards achieving the lifestyle they really want to live.